HoneyPower Official Website › Blog › Who handles HoneyPower customer service, and how do you reach them?
Who handles HoneyPower customer service, and how do you reach them?
Quick answer. HoneyPower customer service is split in two. The order desk on +1 (302) 200-3480 handles tracking, address changes and refunds, and it needs your order ID. The website email, [email protected], handles pages, typos, privacy and press. It cannot see orders and cannot start a refund.
Two clear desks and 180 days to decide. If you want to try it, the order page shows the packs.
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- The order desk phone is +1 (302) 200-3480. It handles tracking, address changes and refunds.
- The website email is [email protected]. It handles pages, typos, privacy and press.
- The website inbox runs Mon to Fri 9:00am to 5:00pm ET. Order desk hours are not published.
- The website email cannot see orders and cannot start a refund.
- Keep the order ID. It is in the order email and it starts every conversation.
- Returns go to 55 Prospect Street, Suite 310, Brooklyn, NY 11201.
How is HoneyPower customer service organised?
HoneyPower customer service has two desks with two jobs. Almost every delay on a product like this comes from a message reaching the wrong one.
The order desk is the after-sales line. It can see your order. It handles tracking, address changes and refunds. The website inbox is for the website itself: pages, typos, privacy and press. It cannot see an order and cannot start a refund.
The rule underneath is short. Anything with money or a parcel attached goes to the order desk. Anything about a page on this site goes to the website inbox.
Which request goes to which desk?
| What you want | Which desk | Have ready |
|---|---|---|
| A parcel that has not arrived | Order desk, +1 (302) 200-3480 | Order ID and tracking number |
| An address that needs changing | Order desk | Order ID. Call the same day you notice |
| Starting a refund inside the window | Order desk | Order ID, the name and email on the order |
| A charge you do not recognise | Order desk | The date, the amount and the card’s last four digits |
| A bottle whose lot does not match | Order desk | Order ID and the lot printed on the base |
| A wrong sentence on this site | [email protected] | The page, the sentence, and a source |
| A privacy request | [email protected] | Which request, and an address to reply to |
| A question about the label | [email protected] | Which line on the artwork |
The first five need the order desk. The last three need the website inbox.
If you are unsure which to use, phone. It is the route with a person on the end, and they can redirect you inside the same call.
What should you have ready for HoneyPower customer service?
Gathering five items first turns a long call into a short one.
- Your name as it appears on the order.
- The order ID, from the top of the confirmation email.
- The email address used at checkout.
- What the call is about: a parcel, an address, a refund or a charge.
- The tracking number or the lot code, if the question is about a parcel or a bottle.
The order ID matters most. It identifies the purchase, the pack and the lot. Without it, the desk is searching a name and not a record. Save the order email somewhere permanent on the day you buy.
How does a refund work through HoneyPower customer service?
The guarantee runs 180 days, covers opened and empty bottles, and is best counted from the date you paid. Here are the five steps in order.
- Call the order desk with your order ID.
- Give your full name, the email on the order and the order ID. Put all three inside the parcel too.
- Send the bottles to 55 Prospect Street, Suite 310, Brooklyn, NY 11201. Empty bottles count.
- Post it with tracking, at your own cost. Shipping is excluded from the refund.
- Expect 3 to 5 business days to process, then 5 to 10 days on the card.
The step that loses the most claims is the second. A parcel with no name and no order ID inside cannot be matched to a purchase. Our refund steps guide covers it in detail.
What can the website inbox do for you?
It can fix a wrong sentence on a page. It can take a privacy request. It can answer a press question or a question about a line on the label artwork. Mon to Fri 9:00am to 5:00pm ET is the published window.
A correction goes on the page where the mistake sat, and the review date moves forward. Nothing is deleted quietly. What the inbox cannot do is just as clear. It cannot see orders, change an address or start a refund. A refund request sent there costs a day, and the 180 days keep running.
What are the common mistakes with HoneyPower customer service?
- Emailing the website inbox about an order. It cannot see orders.
- Calling without the order ID. Find the order email first.
- Waiting to report a wrong address. It can sometimes be fixed before dispatch and almost never after it.
- Sending bottles back with no name or order ID in the box.
- Forgetting that return postage is the buyer’s cost.
More detail sits on the contact page and the refund policy. The home page shows the packs and the guarantee. Anything about your health belongs with a doctor, not a customer service line.
Frequently asked questions
What is the HoneyPower customer service phone number?
The order desk is +1 (302) 200-3480. It handles tracking, address changes and refunds.
What is the HoneyPower customer service email?
[email protected] is the website inbox for pages, typos, privacy and press. It cannot see orders.
Can I start a HoneyPower refund by email?
No. The website email cannot see orders and cannot start a refund. Call the order desk with your order ID.
What are the HoneyPower customer service hours?
The website inbox runs Mon to Fri 9:00am to 5:00pm ET. Order desk hours are not published.
What do I need when I contact HoneyPower?
Your name, the order ID, the email used at checkout and what the contact is about.
Where do I send a HoneyPower return?
To 55 Prospect Street, Suite 310, Brooklyn, NY 11201, with your name, email and order ID inside the box.
Our view
HoneyPower customer service is simple once you know there are two doors. The order desk is for your order. The website inbox is for the website. Most trouble comes from knocking on the wrong one.
Our advice is to save the order email on day one, keep the order ID close, and call early if anything is off. The guarantee gives you 180 days, but a short, well-prepared call is what makes it work.
Last updated . Written by the HoneyPower Team, medically reviewed by Dr. Sevann Helo, MD, Physician.