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HoneyPower Refund: The 180-Day Money-Back Guarantee Step by Step
Quick answer. To get a HoneyPower refund, call +1 (302) 200-3480 with your order ID inside 180 days. Then send the bottles, even empty ones, to the Brooklyn returns address with your name, email and order ID. You pay return postage. Processing takes 3 to 5 business days, then 5 to 10 days to reach your card.
You can read the refund steps before you buy, which is a fair way to judge a guarantee.
See today’s price and guarantee
Disclosure: this desk earns a commission on sales made through its order buttons. The price you pay is the one shown at checkout.
- The guarantee is 180 days, money back, and empty bottles count.
- Start by calling +1 (302) 200-3480 with your order ID. The website email cannot start a refund.
- Returns are posted to 55 Prospect Street, Suite 310, Brooklyn, NY 11201, USA.
- Return postage is the buyer's cost. Shipping is not refunded.
- Allow 3 to 5 business days to process, then 5 to 10 days on the card.
- The vendor pack counts 180 days from purchase. The seller's refund page counts from delivery. Use the earlier date.
What exactly does the HoneyPower guarantee promise?
The promise is a 180-day money-back guarantee. Empty bottles are included, which means you can use the capsules and still ask for money back. Refunds go to the original payment method.
This is a purchase policy. It is not a medical promise. It says nothing about how the capsule will work for you, and it does not replace a doctor's advice. It only says you can change your mind.
What are the five steps to a refund?
- Call the order desk on +1 (302) 200-3480 with your order ID. The number is on your order email and in the site footer.
- Give your full name, the email on the order and the order ID.
- Send the bottles to 55 Prospect Street, Suite 310, Brooklyn, NY 11201, USA. Empty bottles count.
- Post the parcel with tracking, at your own cost. Keep the tracking number until the money lands.
- Wait 3 to 5 business days for processing, then 5 to 10 days for your card.
Put your full name, email and order ID inside the parcel as well as giving them by phone. A box with no name in it is the commonest reason a refund stalls, because it cannot be matched to a purchase.
What is covered and what is not?
| Covered | Not covered |
|---|---|
| The price paid for the pack, at any tier | Shipping |
| Empty bottles, stated by the seller | Return postage, which the buyer pays |
| A parcel posted with name, email and order ID | A parcel with no name or order ID inside, until it is matched |
| Any purchase inside 180 days | A claim started by emailing this website |
| A claim started by calling the order desk | Anything outside the window |
Shipping and return postage are the price of changing your mind. On the three and six bottle packs the outbound leg was free in the first place, so your cost is one direction only.
When does the 180 days start?
The vendor pack counts the window from the date of purchase. The seller's own refund page counts it from delivery. These two readings differ by a few days. The earlier reading is the safe one.
So write down the date you paid on the day you pay. If you ask for a refund before day 180 from that date, you are inside the window under either reading. Some summaries mention a 60-day window. The label figure, 180 days, is what this website uses.
Who do you contact, and for what?
| Job | Contact |
|---|---|
| Refunds, tracking, changes | +1 (302) 200-3480 or [email protected] |
| Pages, typos, privacy, press | [email protected], Monday to Friday, 9:00am to 5:00pm ET |
| Where bottles are sent | 55 Prospect Street, Suite 310, Brooklyn, NY 11201, USA |
| Office | 641 Lexington Avenue, Floor 14, New York, NY 10022, USA |
The website email cannot see orders and cannot start a refund.
Can you cancel a HoneyPower order?
There is no subscription, so nothing renews and there is nothing recurring to cancel. Each pack is a one-time payment. For a change or a cancellation before the parcel arrives, use the order desk phone or email with your order ID. The sources do not publish a cut-off time for a change, so call as early as you can.
How can you make the refund go smoothly?
- Keep the order email. It holds the order ID and the tracking.
- Take a photo of the bottles and the parcel before sealing it.
- Use a tracked service and keep the number until the money returns.
- Do not wait for day 179. Ask while you are well inside the window.
The refund policy page and the guarantee page carry the full terms. If you are unsure about a step, ask the order desk before you post anything.
Frequently asked questions
How do I get a HoneyPower refund?
Call +1 (302) 200-3480 with your order ID, then send the bottles to the Brooklyn returns address with your name, email and order ID inside. You pay return postage.
Do I need unopened bottles for a refund?
No. The seller states that empty bottles are included in the guarantee. The sources do not describe any rule that a bottle must be sealed.
How long does a HoneyPower refund take?
The desk takes 3 to 5 business days to process it. Your card then takes a further 5 to 10 days to show the money.
Is shipping refunded?
No. Shipping is excluded, and return postage is the buyer's cost.
Can I start a refund by emailing the website?
No. The website email, [email protected], cannot see orders. Phone +1 (302) 200-3480 or write to [email protected], and quote your order ID.
How long is the HoneyPower guarantee?
It is 180 days. The vendor pack counts from purchase and the seller's refund page counts from delivery, so use the earlier date.
Our view
A guarantee is only as good as its steps, and these are short and written down. Call, post with tracking, wait. The costs to you are known in advance: return postage, and shipping that is not refunded.
We would still treat it as a safety net, not a plan. Decide early what a fair test looks like for you, write down the purchase date, and keep every document. If you stop because of a health problem, tell a doctor, not only the order desk.
One more habit helps. Before you post anything, write down three things on a single sheet: the date you bought, the order ID and the name of the person you spoke to at the order desk. If a parcel goes astray or a date is questioned, that sheet is your record. None of this is in the seller's terms as a requirement, so treat it as our own advice, not as a rule of the guarantee.
It also helps to decide the question you want answered before you start. Some buyers want to know whether the capsule suits their routine, and others want to know whether it changes anything they can notice. The guarantee runs long enough to test either, and the earlier date is the safe one if you plan to claim near the end of the window.
Last updated . Written by the HoneyPower Team, medically reviewed by Dr. Sevann Helo, MD, Physician.